policies

 GENERAL INFORMATION

Your satisfaction is our number one goal! We guarantee our personalized products to be free of product defects or manufacturing errors. If for some reason we make an error in your original copy or written instructions, we will replace any personalized item, free of charge, if notified within fifteen (15) days of receipt of your order.
 
Please review your order carefully before you submit it. We are not able to accept returns, exchanges or cancellations on personalized products. By placing your order, you agree to our online policies below.
 
 
 
PERSONALIZED ITEMS
 
Please be careful when entering your personalization information as we will use your exact typed text to create your personalized product and cannot be responsible for misspellings or mistakes on your part. Please also capitalize where you want capital letters and use lower case where you want lowercase letters. 
Your stamp might appear different from the example. Depending on the length of text we will professionally determine the correct point size, leading (space between lines of copy), and placement of your text. If you are concerned about how your stamp will look, please purchase a proof. 
 


 
PAYMENT
 
We accept Master Card, Visa, Discover or money orders. We also accept payment through PayPal Personal checks not accepted.
 
Personalized items are billed at the time an order is placed. Due to the personalized nature of the products we produce, all charges are done before an order is sent to production.
 
Prices Subject to Change without Notice. All Sales are final.
 
All prices and payments are in U.S dollars.
 
Orders shipped within the great state of Texas will pay an 8.25% sales tax. Orders shipping outside of Texas are tax-free.
 
 
 
PRODUCTION TIME
               
The production time is shown on every product and production time is typically shown in business days. Business days are considered non-holiday Mondays - Fridays. This does not include shipping times.
Production time is an estimate, not a guarantee. Production days are considered Monday - Friday. Weekends are not calculated in production estimates, although work may be done on your order over the weekend. Order early enough to allow for fluctuation in production time.
 
We suggest to order early to avoid holiday and other seasonal delays. Production time for each product on our site is listed in the product description.
 
Our weekday cut-off time is 9:00 a.m. CST. All orders placed by the cut-off time will have that business day counted as the first day of production. Production days are Mondays - Fridays and any holiday delays will be shown as a production exception. We are happy to rush your order. Please see our Rush Policy
If you requested a proof, we will not start production until you approve your proof.
 
We are not responsible for delays due to any circumstances nor are we responsible for earlier than expected shipments as some areas of production and delivery are outside our control. Production times are estimates and can vary depending on many factors including season, volume of orders in system, weather issues, back-ordered supplies, questions on orders and more.
We are not responsible for delays due to shipping for any reason.  We do not require signatures on deliveries, however, it is up to your local carrier as to whether they leave a package if you are not home or if the location you request a delivery to does not accept the package or is not available to accept the package.
 
 
 
RUSH SERVICE
 
We do offer rush service. This rush service fee is $14.95 and gets your items produced in 4 business days (this does not include shipping times).   There is only one rush service charge required per order. 
 
 
 
PROOFS
 
A digital proof is available for purchase on all our custom items. The cost is $4.95.
 
You only need ONE proof per ORDER. There is no need to purchase a proof for each item you buy. When you purchase one proof we will send you a proof of all the items you bought.
 
We will have the typesetting department professionally typeset your order and will email you a digital image to review prior to production. You will typically receive a proof within 3-5 business days
You must approve the proof before we can start production. Production timing begins the date you approve your proof. Please see Production Time for more information
 
The proof fee includes having the artwork done up to three times. If you want to make any changes beyond that you will be required to purchase an additional proof.
 
Once you approve a proof no changes can be made to your order. 
 
 
 
ERRORS
 
From time to time, despite our best efforts and intentions, errors do happen.
 
Should we make an error in your original copy or written instructions, we will replace your personalized item, free of charge, if notified within fifteen days of receipt of your order. We will redo the order as it was initially ordered only.
 
Changes to orders on redoes are not possible. We do not offer refunds, exchanges or cancellations under any circumstances but we will gladly correct the order if it our mistake.
 
It is your responsibility to review the product when it arrives. If you send the item out and later discover an error there is nothing we can do to assist you in repairing it! Please notify us before you use an item if there is any error with it.
 
You are responsible for the text you send to us on your order form so please proof the details carefully before submitting your order. We will print exactly what we see on your order. We are not responsible for missing or incorrect information that you have provided.
 
We try to expedite redoes as much as possible however we do not guarantee exact delivery dates on initial orders or redoes do to the many variables in printing and delivery.
 
If you made an error on your order or if you simply do not like the selection you purchased and want us to reprint it for you with a different selection, such as a different product or different font, we offer a 30% Customer Courtesy Discount if you inform us of the error within fifteen days of receiving your merchandise.
 


RETURNS
 
Since all items are customized specifically for you when you order, we do not accept returns or exchanges.
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